The Future

Mark Walhimer Design Thinking for Museums, Future of Museums, Mark Walhimer, Museum Audience Research, Museum Courses Online Museum Classes, Museum Planning LLC, Museum Visitor Experience Book, Museums 101 Leave a Comment

Introduction Since March 17th 2020 and the start of my Coronavirus quarantine, I have worked on a Strategic Plan for a museum in Tennessee, worked as an AAM MAP reviewer and worked on my new book Museum Visitor Experience. I am sure as everyone else, some days are better than others. Often it is difficult to have the concentration to …

Empathy as Central to Museum Design Thinking

Mark Walhimer Design Thinking for Museums, Empathy Leave a Comment

Hello I have been working on the book Museum Customer Experience. The book is about creating the overall customer experience, the customer experience is everything that touches the customer, in this case I am using customer to also to mean user or visitor. It may be called writers block I am not sure why I am having so much difficulty, …