Introduction Since March 17th 2020 and the start of my Coronavirus quarantine, I have worked on a Strategic Plan for a museum in Tennessee, worked as an AAM MAP reviewer and worked on my new book Museum Visitor Experience. I am sure as everyone else, some days are better than others. Often it is difficult to have the concentration to …
Thinking of teaching a three-day museum experience course online. If you are interested please leave a comment below. Have taught the same course in person. Each student to create their own museum oriented product, service or experience.
Hello I have been working on the book Museum Customer Experience. The book is about creating the overall customer experience, the customer experience is everything that touches the customer, in this case I am using customer to also to mean user or visitor. It may be called writers block I am not sure why I am having so much difficulty, …
Gauging interest in an online Museum Experience Course.
Working on my second book, “How we view the visitor makes a difference to the visitor’s experience”
What is your favorite book title ?
Design Thinking for Museums, is a process of understanding and solving any challenge for a museum. The process can be applied to any issue, “how do we increase attendance?”, “how do we raise more money?”, “how do we create better museum programming?”.
Museum Customer Experience (Museum CX) is the overall impact of the “touchpoints” between the museum and the customer (visitor or stakeholder).
Museums have many “stakeholders”, visitors, employees, donors and volunteers, it is important to provide excellent Museum Customer Experiences (CX) to all stakeholders