The Future

Mark Walhimer Design Thinking for Museums, Future of Museums, Mark Walhimer, Museum Audience Research, Museum Courses Online Museum Classes, Museum Planning LLC, Museum Visitor Experience Book, Museums 101 Leave a Comment

Introduction Since March 17th 2020 and the start of my Coronavirus quarantine, I have worked on a Strategic Plan for a museum in Tennessee, worked as an AAM MAP reviewer and worked on my new book Museum Visitor Experience. I am sure as everyone else, some days are better than others. Often it is difficult to have the concentration to …

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Creating Museum Omni Experiences

Mark Walhimer Future of Museums, Museum Customer Experience, Museum Digital Revolution, Museum HCI, Museum Planning, Museum Strategic Planning, Museum User Experience 1 Comment

Omni Experience refers to Omni-Channel (in-person, website, app, phone, etc.) all communicating the same integrated message on all channels, “across multiple delivery channels for the purpose of creating a unified and coordinated entertainment experience”