The Museum Experience Gap

Mark Walhimer Designing Museum Experiences book, Future of Museums, Museum Digital Revolution Leave a Comment

To capture new audiences and expend the primary mission of museums as places of personal meaning, community impact and civil society, we must relinquish part of our authority and learn new digital skills.

The future of museums in understanding and aligning with influencer culture and reaching larger numbers of people that show impact to policymakers.

With museums reopening we have a window of time to change museums, but we must move quickly and with new attitudes.

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Creating Museum Omni Experiences

Mark Walhimer Future of Museums, Museum Customer Experience, Museum Digital Revolution, Museum HCI, Museum Planning, Museum Strategic Planning, Museum User Experience 1 Comment

Omni Experience refers to Omni-Channel (in-person, website, app, phone, etc.) all communicating the same integrated message on all channels, “across multiple delivery channels for the purpose of creating a unified and coordinated entertainment experience”