The Future

Mark WalhimerDesign Thinking for Museums, Future of Museums, Mark Walhimer, Museum Audience Research, Museum Courses Online Museum Classes, Museum Planning LLC, Museum Visitor Experience Book, Museums 101 Leave a Comment

Introduction Since March 17th 2020 and the start of my Coronavirus quarantine, I have worked on a Strategic Plan for a museum in Tennessee, worked as an AAM MAP reviewer and worked on my new book Museum Visitor Experience. I am sure as everyone else, some days are better than others. Often it is difficult to have the concentration to …

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Creating Museum Omni Experiences

Mark WalhimerFuture of Museums, Museum Customer Experience, Museum Digital Revolution, Museum HCI, Museum Planning, Museum Strategic Planning, Museum User Experience 1 Comment

Omni Experience refers to Omni-Channel (in-person, website, app, phone, etc.) all communicating the same integrated message on all channels, “across multiple delivery channels for the purpose of creating a unified and coordinated entertainment experience”