Museum Community and Institutional Values

Mark Walhimer Exhibition Costs, Future of Museums, Museum Business Planning, Museum Feasibility Study, Museum Planning Leave a Comment

In the past, we could estimate costs on a low-cost basis and then build museum business models to have operational costs and unearned income create a museum business plan.

The equations are no longer so simple. As an example, basing costs on non-union labor and minimum wage without benefits could be rejected by communities as not aligning with their personal values.

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Creating Museum Omni Experiences

Mark Walhimer Future of Museums, Museum Customer Experience, Museum Digital Revolution, Museum HCI, Museum Planning, Museum Strategic Planning, Museum User Experience 1 Comment

Omni Experience refers to Omni-Channel (in-person, website, app, phone, etc.) all communicating the same integrated message on all channels, “across multiple delivery channels for the purpose of creating a unified and coordinated entertainment experience”