Double Diamond

Online Museum Experience Course

Mark Walhimer Design Thinking for Museums, Museum Customer Experience, Museum Customer Service, Museum User Experience 25 Comments

Double Diamond Design Process

Over the last three years, I have been teaching User-centered Design with a museum experience focus.  I’m gauging interest to see if people would be interested in taking an online course in Museum Experience Design.  If you are interested please leave a comment below showing interest.  If I receive payment from ten people will run the course January 2018.

Museum Experience Design – Course Description
Museums are shifting from fixed monolithic institutions to experiential spaces and destinations. Now museums serve individuals on a more instance-by-instance basis rather than buying into a long-standing commitment supported by regular attendance.

Given this paradigm shift, museums need to provide omni experiences, experiences that are seamless from online to in-person with consistent communication. During the course, each student will create an omni experience (unified experience of the exhibition, programming, visitor service, and digital experience) for selected audiences.

Coursework to include; readings, model making, laminas, presentation boards, presentation booklets and group presentations. The final project of the class will be a unified interactive experience with each student responsible for an interactive element (product, service or exhibit) of the experience.

Methods: User-centered design, Systems Thinking, Experiential Design, Interactive Experience Design, Ethnography

Philosophies: Semiotics, Phenomenology, Constructivist Learning Theory

Three projects during the course:
Weeks 1-4: “Me” Understanding your “lens”. (How you view the world)
Weeks 5-: “You” Create Interactive Educational Exhibit (Designing for others)
Weeks 11-15: “Us” Create Omni Experience; Incorporating service experience for selected user groups

General knowledge of Google Docs, Adobe Illustrator, Adobe Photoshop.

Cost: $900

Maximum Number of Students: 16 (minimum 10)

Schedule: 12 Weeks, 4 Hours online class, 12 hours per week assignments, starting January 2018

Course Syllabus

Comments 25

  1. I am Elina , would like to learn about Design Thinking for Museum. Please send me the information, I would like to open a Music Museum in Namibia

  2. Post

    Dear Noor, Elina and Deborah,
    Thank you for you messages !

    So far only the three of you have shown interest in the online course. Will keep you updated if more people show interest.

    – Mark

  3. Hi
    I am interested to know ore about the course and join it.
    Please keep me updated as to when it is commencing?

  4. Hi All,
    Would people be willing to pay for an online course? How much?

    Course 16 Weeks, twice a week.

    Some people said they would only be interested if the course was free.

    All the best,
    – Mark

  5. Hi Mark, I think around £40-50 would be a good starting price for the maiden voyage of the course. It’ll give you the chance to collect feedback from us and to iron out any kinks for future course runs (which you could potentially charge a bit more for).

  6. Post
  7. Post

    Hi Nicky,
    Thank you for the feedback !

    I am thinking of the class as a studio course. Do you have skills in SketchUp? Photoshop ? Low-Resolution Prototyping? (cardboard, paper prototypes).

    The final project will be each student will have created an exhibit prototype.


  8. Hi Mark,
    I was looking for an online museum experience course and found this post. I would be very interested in learning more about it.


  9. Post
  10. Post

    Hi everyone,
    For those that have left comments, how would you like to be my first online students ?

    I will give you a discount on the course $499 ($401 discount) for the eight week course. Will also provide more time to you as you would be the first online students. In exchange I would ask that you provide feedback on the course materials. If you are interested we could start March 18th.

    Students will need experience with Sketch-up, Photoshop and Google Slides.

    If interested please email me. Will require payment of $499 by March 9th.

    If anyone is not happy with the course and the course materials will provide a full refund.

Leave a Reply

Your email address will not be published. Required fields are marked *