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Hello I have been working on the book Museum Customer Experience. The book is about creating the overall customer experience, the customer experience is everything that touches the customer, in this case I am using customer to also to mean user or visitor. It may be called writers block I am not sure why I am having so much difficulty, …
Peer Reviewed Museum Journals in publication as of February 2018
Why I wrote Museums 101 by Mark Walhimer, published in 2105 by Rowman & Littlefield
Why I am writing Museum Customer Experience (CX) about creating visitor-centric experiences
Mark Walhimer is available as a Keynote Speaker for museum conferences and events. Mark has several Keynote Museum Speaker topics prepared.
Museum Net Promoter Score (NPS) is a metric for measuring museum visitor satisfaction and an indicator of museum growth.
Museum Disaster Planning is required to be able to respond in the case of emergencies, natural and man-made. The process is known as “museum emergency preparedness” or “museum disaster planning”.
What is Museum Virtual Reality (VR) and Museum Augmented Reality (AR)?
Museums have the power to guide, heal and unite.
Guidelines for museum casework; including conservation, fabrication, and accessibility for people with disabilities.