Hello I have been working on the book Museum Customer Experience. The book is about creating the overall customer experience, the customer experience is everything that touches the customer, in this case I am using customer to also to mean user or visitor. It may be called writers block I am not sure why I am having so much difficulty, …
Gauging interest in an online Museum Experience Course.
Design Thinking for Museums, is a process of understanding and solving any challenge for a museum. The process can be applied to any issue, “how do we increase attendance?”, “how do we raise more money?”, “how do we create better museum programming?”.
Museum Customer Experience (Museum CX) is the overall impact of the “touchpoints” between the museum and the customer (visitor or stakeholder).
Museums have many “stakeholders”, visitors, employees, donors and volunteers, it is important to provide excellent Museum Customer Experiences (CX) to all stakeholders